Refund and Returns Policy
1. Return Period
This Refund and Returns Policy applies to products purchased through weardock.com. Customers may request a return within 30 days after receiving the order. The return period is calculated from the confirmed delivery date shown by the carrier tracking record, not from the order date. Return requests submitted after 30 days may not be accepted unless required by applicable law.
2. Return Eligibility
To be eligible for a return, the product must be clean, undamaged, unwashed, unaltered, and in resalable condition. Reasonable try-on is allowed for apparel products, such as checking the size and fit indoors, but the product must not show signs of wear, washing, stains, odors, perfume, makeup, pet hair, damage, alteration, or any condition that affects resale.
All original packaging, tags, labels, accessories, protective materials, and included items must be returned together. Products with missing tags, missing packaging, signs of use beyond reasonable try-on, damage caused after delivery, or improper return packaging may be refused or may qualify only for a partial refund after inspection.
3. Non-Returnable Items
Certain products may not be eligible for return, including final sale items, clearance items, customized or personalized products, used products, damaged products caused by customer handling, items returned without authorization, items missing required components, and products marked as non-returnable on the product page. If a product has specific return restrictions, the product page information will apply together with this policy.
4. Return Request Process
Before sending any product back, customers must contact us at info@weardock.com to request return authorization. Please include your order number, the email address used for the order, the product name, the reason for return, and clear photos if the item is damaged, defective, incorrect, or incomplete. After reviewing the request, we will provide return instructions if the return is approved. Unauthorized returns, returns sent to the wrong address, or packages sent without prior approval may be refused or may not be processed.
5. Damaged, Defective, Missing, or Incorrect Items
Please inspect your order immediately after delivery. If the product arrives damaged, defective, missing parts, or different from what you ordered, please contact us within 48 hours after delivery. To help us verify the issue and meet payment dispute evidence requirements, please provide your order number, a short description of the issue, photos or videos of the product, photos of the outer packaging, photos of the inner packaging, and a photo of the shipping label or waybill. If the issue is confirmed to be caused by our error, product defect, or carrier damage, we may offer a replacement, refund, partial refund, prepaid return label, or other appropriate solution.
6. Return Shipping Fees
If the return is caused by customer preference, wrong size or style selected by the customer, duplicate order, change of mind, incorrect address provided by the customer, or any reason not caused by our error, the customer is responsible for the return shipping cost. Original shipping fees are generally non-refundable unless required by law or unless the return is caused by our verified error. If the return is caused by a confirmed defective, damaged, missing, or incorrect item, we may cover reasonable return shipping costs or provide an equivalent solution after review.
7. Refund Review and Processing Time
Refunds are issued only after the returned product has been received and inspected, or after we confirm that a refund is appropriate based on the evidence provided. If the return is approved, the refund will be issued to the original payment method used at checkout. Approved refunds are typically processed within 7 business days. After we submit the refund, the time required for the funds to appear in your account may vary depending on Stripe, PayPal, your bank, card issuer, or payment provider. We cannot issue refunds to a different card, account, or payment method.
8. Payment Disputes and Chargebacks
Payments on our website may be processed by third-party payment service providers, including Stripe and PayPal. If you believe there is an issue with your order, payment, delivery, or refund, please contact us at info@weardock.com before opening a payment dispute or chargeback. This allows us to review the matter, provide tracking information, confirm delivery records, verify product evidence, and offer a fair solution. For dispute protection and fraud prevention, we may provide Stripe, PayPal, banks, or card issuers with order records, payment confirmation, tracking details, delivery confirmation, customer communication, return records, product photos, and other relevant evidence. Submitting a false, duplicate, or abusive dispute may delay resolution and may affect future order eligibility.
Contact Information
If you have questions about returns, refunds, damaged products, or payment disputes, please contact us using the information below.
Email: info@weardock.com
Phone: +49 360 84845637