FAQs

Where do you ship?

We provide worldwide shipping for orders placed through weardock.com. Delivery is available to Europe and other supported international regions, subject to logistics availability, customs rules, carrier service limitations, and local regulations.

How long does order processing take?

Orders are usually processed within 1–4 business days after payment is successfully confirmed. Business days do not include weekends or public holidays. Processing time is separate from the estimated shipping time.

How much does shipping cost?

Shipping fees are charged in Euros (EUR). Standard shipping within Europe costs €7.50, and free shipping is available for European orders of €99.00 or more. Shipping to the Rest of World costs €20.00, unless a different amount is clearly shown at checkout.

How long does delivery take?

Estimated delivery time for Europe is 7–15 business days after dispatch. Estimated delivery time for the Rest of World is 10–25 business days after dispatch. Delivery times are estimates only and may be affected by customs clearance, carrier delays, remote areas, weather, holidays, or peak seasons.

When will my tracking information update?

After your order has been dispatched, tracking information will be sent to the email address used for the order, if tracking is available. Tracking details may take 48–72 hours to update after the package has been handed over to the carrier.

Which logistics carriers do you use?

We work with third-party logistics carriers and delivery partners. Carriers may include DHL, DHL eCommerce, UPS, FedEx, international postal services, regional delivery partners, courier companies, or local last-mile delivery providers. The specific carrier may vary depending on the destination, shipping route, package size, package weight, and available delivery services.

Do I need to sign for delivery?

Some packages may require a signature, identity confirmation, or collection from a local pickup point, depending on the carrier, destination, package value, and local delivery rules. Customers are responsible for following the carrier’s delivery or collection instructions.

Who is responsible for customs duties or import taxes?

For orders delivered within Germany, no customs duties or import fees are charged for domestic German delivery. For other destinations, customs duties, import taxes, VAT, brokerage fees, handling fees, or other local charges may apply and are generally the customer’s responsibility unless clearly stated otherwise at checkout.

What should I do if my package arrives damaged?

Please inspect your package immediately after delivery. If your package or product arrives damaged, please contact us within 48 hours after delivery at info@weardock.com. Please include your order number, a description of the issue, photos or videos of the item, photos of the outer and inner packaging, and a photo of the shipping label or waybill.

What if I receive the wrong item or an item is missing?

If you receive an incorrect item, missing item, defective item, or incomplete order, please contact us within 48 hours after delivery. We will review the evidence and may offer a replacement, refund, partial refund, return label, or another appropriate solution depending on the confirmed issue.

What payment methods do you accept?

We accept payment methods shown at checkout, including Visa, Mastercard, American Express, PayPal, Discover, JCB, Apple Pay, and Google Pay. Available payment options may vary depending on your location, device, browser, and payment provider availability.

What currency do you use?

All transactions on our website are processed in Euros (EUR). If your payment account uses another currency, your bank, card issuer, PayPal, Stripe, or other payment provider may apply currency conversion rates or extra fees.

Do you store my payment information?

No. Payments are securely processed by trusted third-party payment service providers, including Stripe and PayPal. We do not store, access, or retain your full card number, CVV, PayPal login details, Apple Pay credentials, Google Pay credentials, bank account login details, or complete payment information on our servers.

Why did my payment fail?

A payment may fail if the card issuer or payment provider declines the transaction, if billing details are incorrect, if there are insufficient funds, if fraud prevention checks are triggered, or if the payment service is temporarily unavailable. You may review your billing details or try another accepted payment method.

What is your return period?

Customers may request a return within 30 days after receiving the order. The return period is calculated from the confirmed delivery date shown by the carrier tracking record, not from the order date.

What condition must returned products be in?

Returned apparel products must be clean, undamaged, unwashed, unaltered, and in resalable condition. Reasonable try-on is allowed, such as checking the size and fit indoors, but the product must not show signs of wear, washing, stains, odors, perfume, makeup, pet hair, damage, alteration, or any condition that affects resale. All original packaging, tags, labels, accessories, protective materials, and included items must be returned together.

Who pays for return shipping?

If the return is caused by customer preference, wrong size or style selected by the customer, duplicate order, change of mind, incorrect address, or another reason not caused by our error, the customer is responsible for return shipping costs. If the return is caused by a verified defective, damaged, missing, or incorrect item, we may cover reasonable return shipping costs or provide an equivalent solution after review.

How long does a refund take?

Approved refunds are issued to the original payment method used at checkout. Refunds are typically processed within 7 business days after approval or after the returned product passes inspection. After we submit the refund, the time required for the funds to appear in your account may vary depending on Stripe, PayPal, your bank, card issuer, or payment provider.