Payment Policy

1. Accepted Payment Methods

We accept the following payment methods for orders placed on our website: Visa, Mastercard, American Express, PayPal, Discover, JCB, Apple Pay, and Google Pay. The available payment options may vary depending on your location, device, browser, and the payment services available at checkout.

2. Transaction Currency

All transactions on our website are processed in Euros (EUR). If your payment card, bank account, or digital wallet uses another currency, your bank or payment provider may apply currency conversion rates or additional fees. These fees are controlled by your payment provider and are not charged by us.

3. Third-Party Payment Processing

Payments are securely processed through trusted third-party payment service providers, including Stripe and PayPal. When you place an order, your payment information is submitted directly to the applicable payment provider for authorization and processing. We do not store, access, or retain your full card number, CVV, PayPal login details, Apple Pay details, Google Pay credentials, or any other complete payment information.

4. Payment Security

We use technical and organizational safeguards to help protect payment-related data during checkout. These safeguards may include SSL/TLS encryption, secure checkout connections, PCI-compliant payment processing through Stripe and PayPal, tokenization, fraud detection tools, access controls, and secure server monitoring. These technologies help ensure that sensitive payment information is transmitted and processed safely through authorized payment networks.

5. Failed Payments and Payment Disputes

A payment may fail if the card issuer or payment provider declines the transaction, if billing information is incorrect, if there are insufficient funds, if fraud prevention checks are triggered, or if the payment service is temporarily unavailable. If your payment fails, please review your billing details or try another accepted payment method. For unauthorized charges, duplicate payments, or other payment disputes, please contact us promptly so we can review the issue with the relevant payment provider.

6. Refunds

Approved refunds will be issued back to the original payment method used for the order. Refunds are typically processed within 7 business days after approval. After we submit the refund, the time it takes for the funds to appear in your account may vary depending on your bank, card issuer, PayPal, or other payment provider. Original payment processing timelines and bank posting times are outside our direct control.