Privacy Policy
1. Introduction
This Privacy Policy explains how we collect, use, store, protect, disclose, and process personal information when you visit weardock.com, create an order, make a payment, contact customer service, request shipping support, submit a return or refund request, or otherwise interact with our website. By using this website, you acknowledge that your personal information may be processed according to this Privacy Policy.
2. Website Platform
This website is a self-hosted store built on WordPress and powered by WooCommerce. This means that order management, product browsing, checkout functions, customer communications, and related store functions may be handled through WordPress, WooCommerce, related plugins, hosting services, security tools, analytics tools, and other service providers necessary to operate the website and provide our services.
3. Information We Collect
We may collect personal information that you provide directly, including your name, billing address, shipping address, email address, phone number, order details, account details, customer service messages, return or refund requests, product issue descriptions, and any files, photos, or documents you submit when contacting us about an order, damaged package, missing item, incorrect item, payment issue, or dispute.
4. Order and Delivery Information
When you place an order, we collect information necessary to process, confirm, fulfill, ship, and support your order. This may include purchased products, order number, transaction status, shipping region, delivery address, tracking number, delivery status, carrier records, signature or delivery confirmation when available, customs-related information, and communication history related to shipping, delivery, returns, refunds, or customer service.
5. Payment Information
Payments on our website are processed by trusted third-party payment service providers, including Stripe and PayPal. We do not store, access, retain, or process your full card number, CVV, PayPal login details, Apple Pay credentials, Google Pay credentials, bank account login details, or complete payment credentials on our servers. We may receive limited payment-related information from Stripe or PayPal, such as payment status, transaction amount, currency, order reference, payment method type, fraud review status, billing verification result, and refund or dispute status.
6. Transaction Currency
Our website processes transactions in Euros (EUR). If your payment account uses another currency, your bank, card issuer, wallet provider, PayPal, Stripe, or other payment provider may apply conversion rates or fees. We do not control these external conversion rates, payment provider charges, or bank fees.
7. Technical Information
When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, referring pages, pages viewed, time spent on the site, approximate location derived from IP address, cookie identifiers, error logs, security logs, and other technical data used to operate, protect, improve, and maintain the website.
8. Cookies and Similar Technologies
We may use cookies, pixels, tags, local storage, session identifiers, and similar technologies to keep the shopping cart working, remember user preferences, support checkout functions, maintain login sessions, improve website performance, analyze website traffic, detect fraud, prevent abuse, support advertising or remarketing where applicable, and improve the customer experience. You may manage cookies through your browser settings, but disabling certain cookies may affect cart, checkout, account, or security functions.
9. How We Use Personal Information
We use personal information to process orders, accept payments, arrange shipping, provide tracking information, respond to customer service requests, handle returns and refunds, investigate damaged or missing packages, verify delivery records, prevent fraud, maintain website security, comply with legal obligations, improve our store, communicate with customers, and protect our rights in connection with payment disputes, chargebacks, refunds, and order-related claims.
10. Shipping and Logistics Use
Because we provide worldwide shipping, we may share necessary order and delivery information with logistics carriers, postal services, courier companies, warehouse partners, fulfillment service providers, customs brokers, local delivery partners, and tracking service providers. This information may include your name, shipping address, phone number, email address, order reference, package details, customs information, and delivery instructions where needed to complete delivery.
11. Customs and International Delivery
For international deliveries, personal information may be used or shared to prepare customs documents, verify destination information, support import processing, comply with local shipping regulations, and resolve delivery issues. Orders delivered within Germany are not subject to customs duties for domestic French delivery. For other regions, customs duties, import taxes, VAT, brokerage fees, or other local charges may be the customer’s responsibility if imposed by local authorities or carriers.
12. Third-Party Service Providers
We may share personal information with trusted third-party service providers only when necessary to operate our business and provide services. These providers may include payment processors such as Stripe and PayPal, hosting providers, WooCommerce-related service providers, security providers, analytics providers, email service providers, logistics carriers, fulfillment partners, fraud prevention tools, customer support tools, and professional advisors. These providers are only permitted to process information as needed to provide their services or comply with legal requirements.
13. Stripe, PayPal, and Payment Dispute Evidence
To help prevent fraud and respond to payment disputes, chargebacks, unauthorized payment claims, delivery disputes, refund claims, or item-not-received claims, we may provide Stripe, PayPal, banks, card networks, payment institutions, or dispute review teams with relevant order evidence. This may include order records, customer contact details, transaction reference, payment status, billing and shipping information, tracking number, delivery confirmation, carrier records, customer communications, return records, refund records, product photos, packaging photos, and other information necessary to verify the transaction and protect both the customer and our store.
14. Legal Bases for Processing Under GDPR
For customers located in the European Economic Area or other regions where GDPR-style rules apply, we process personal information under appropriate legal bases. These may include performance of a contract when processing orders, payments, shipping, returns, and refunds; legitimate interests when preventing fraud, securing the website, handling disputes, improving services, and maintaining business records; legal obligations when retaining invoices, tax records, or compliance documents; and consent when required for certain cookies, marketing communications, or optional data processing activities.
15. GDPR Rights
Where applicable under GDPR, you may have the right to request access to your personal information, correction of inaccurate information, deletion of your information, restriction of processing, objection to processing, data portability, withdrawal of consent, and the right to lodge a complaint with a supervisory authority. These rights may be subject to legal limits, identity verification, fraud prevention needs, contractual obligations, tax record requirements, security requirements, or dispute resolution needs.
16. Marketing Communications
If you subscribe to marketing emails or otherwise consent to receive promotional messages, we may use your email address to send product updates, store news, offers, or similar communications. You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at info@weardock.com. Transactional emails related to orders, payments, shipping, refunds, customer service, or account security are not considered marketing communications and may still be sent when necessary.
17. Data Security Measures
We use technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction. These measures may include SSL/TLS encryption for secure data transmission, HTTPS checkout pages, secure hosting configurations, firewall protection, malware scanning, access control, strong password practices, limited administrative access, role-based permissions, plugin and platform updates, security monitoring, backup procedures, fraud detection tools, activity logs, and restricted access to order and customer data.
18. Payment Security Measures
Payment security is handled through third-party payment processors such as Stripe and PayPal. These providers use payment security technologies and compliance measures such as encrypted payment transmission, tokenization, fraud screening, risk analysis, secure payment authentication, card network security standards, and PCI-compliant infrastructure. Since complete payment credentials are processed directly by Stripe or PayPal, we do not store full card numbers, CVV codes, or full payment account credentials on our website servers.
19. Data Retention
We retain personal information only for as long as reasonably necessary to provide services, complete orders, support shipping and delivery, handle returns and refunds, respond to customer service requests, prevent fraud, resolve disputes, comply with tax and accounting obligations, satisfy legal requirements, and protect our rights. Order, transaction, delivery, refund, and dispute-related records may be retained for the period required by applicable laws, payment processor rules, chargeback time limits, accounting requirements, or legitimate business needs.
20. International Data Transfers
Because our website supports worldwide shipping and uses international service providers, your personal information may be processed or transferred outside your country or region, including to countries where our hosting providers, payment processors, logistics partners, analytics providers, customer support tools, or other service providers operate. When required, we use appropriate safeguards to protect personal information during cross-border processing, such as contractual protections, service provider security commitments, and data minimization practices.
21. Children’s Privacy
Our website is intended for general commercial use and is not directed to children. We do not knowingly collect personal information from children under the age required by applicable law. If you believe that a child has provided personal information to us without appropriate consent, please contact us at info@weardock.com so we can review and take appropriate action.
22. Contact Information
If you have questions about this Privacy Policy, personal information, GDPR rights, payment privacy, order records, shipping data, or data security, please contact us using the information below.
Email: info@weardock.com
Phone: +49 360 84845637