Terms of Service

1. Overview

These Terms of Service apply to your access to and use of weardock.com, including browsing products, placing orders, making payments, contacting customer support, requesting shipping assistance, and submitting returns or refunds. By using this website or placing an order, you agree to be bound by these Terms of Service and all policies referenced in them.

2. Website Operator and Contact

This website is operated for the sale of physical products through an online store. If you have questions about these Terms of Service, your order, shipping, payment, returns, refunds, or customer support, you may contact us using the following information.

Email: info@weardock.com

Phone: +49 360 84845637

Address: Gräfentor 25, 37308 Geisleden, Germany

3. Use of This Website

You agree to use this website only for lawful purposes and in a manner that does not interfere with the normal operation, security, availability, or integrity of the website. You may not misuse the website, attempt unauthorized access, submit false information, interfere with checkout functions, abuse discounts or promotions, or use the website for fraudulent, unlawful, or harmful activity.

4. Product Information

We make reasonable efforts to display product descriptions, images, prices, availability, sizes, colors, specifications, and other product details accurately. However, minor differences may occur due to screen display settings, photography, measurement methods, product updates, or manufacturing variations. Product information may be updated, corrected, or changed at any time without prior notice.

5. Orders and Acceptance

When you place an order, you are making an offer to purchase the selected products under these Terms of Service. An order confirmation email does not necessarily mean that the order has been fully accepted, shipped, or completed. We reserve the right to review, refuse, cancel, or limit any order if there are issues involving payment authorization, suspected fraud, stock availability, incorrect pricing, shipping restrictions, address problems, or violation of these Terms.

6. Pricing and Currency

Product prices and shipping fees are displayed at checkout before payment. Transactions on this website are processed in Euros (EUR). If your payment method uses another currency, your bank, card issuer, PayPal, Stripe, or other payment provider may apply currency conversion rates or additional charges. These external charges are not controlled by us.

7. Payment Terms

Payment must be successfully authorized before an order can be processed. We may accept payment methods displayed at checkout, including payment services processed by Stripe and PayPal. We do not store full card numbers, CVV codes, PayPal login details, Apple Pay credentials, Google Pay credentials, or complete payment information on our servers. For more details, please review our Payment Policy.

8. Payment Security and Verification

Payments may be reviewed by third-party payment processors, banks, card networks, fraud prevention tools, or risk control systems. We may cancel or hold an order if payment authorization fails, billing information cannot be verified, suspicious activity is detected, or a payment dispute risk is identified. Customers must provide accurate billing, contact, and shipping information to help ensure successful payment verification and order processing.

9. Shipping and Delivery

We provide worldwide shipping according to the shipping regions, fees, processing times, estimated delivery times, customs rules, and delivery conditions stated in our shipping policy. Order processing time, tracking updates, logistics carriers, delivery estimates, signature requirements, damaged package reporting, and customs responsibilities are explained in detail in our Shipping Policy.

10. Delivery Address and Risk of Delivery

Customers are responsible for providing a complete and accurate shipping address, phone number, contact name, postal code, and delivery details. Delays, failed deliveries, returned packages, or additional shipping costs caused by incorrect, incomplete, or outdated customer-provided information may be the customer’s responsibility. Risk of loss or delivery issues will be reviewed based on carrier tracking records, delivery confirmation, customer communications, and applicable shipping evidence.

11. Customs, Duties, and Taxes

For orders delivered within Germany, no customs duties or import fees are charged for domestic German delivery. For other destinations, customs duties, import taxes, VAT, brokerage fees, handling fees, or other local charges may apply depending on the destination country or region. These charges are generally the customer’s responsibility unless clearly stated otherwise at checkout or required by applicable law. Please refer to our Shipping Policy for more details.

12. Returns and Refunds

Return eligibility, return period, product condition requirements, damaged or incorrect item reporting, return authorization, return shipping responsibility, inspection standards, refund method, and refund processing time are governed by our Refund and Returns Policy. Customers must follow the return process before sending products back. Unauthorized returns, returns sent to the wrong address, or returns that do not meet the required condition may be refused or only partially refunded.

13. Refund Method and Timing

Approved refunds are issued to the original payment method used at checkout. Refunds are typically processed within 7 business days after approval or after returned products pass inspection, where applicable. After the refund is submitted, the time required for the funds to appear in your account may vary depending on Stripe, PayPal, your bank, card issuer, or payment provider. Refund details are explained in our Refund and Returns Policy.

14. Privacy and Personal Data

We collect and process personal information for purposes such as order processing, payment verification, shipping, delivery, customer support, returns, refunds, fraud prevention, website security, legal compliance, and dispute handling. Our website is a self-hosted store built on WordPress and powered by WooCommerce. For more details about how we collect, use, protect, store, and share personal data, please review our Privacy Policy.

15. Payment Disputes and Chargebacks

If you believe there is an issue with your order, payment, delivery, product condition, return, or refund, please contact us at info@weardock.com before opening a payment dispute or chargeback. This allows us to review the issue and provide a fair solution. In the event of a payment dispute, we may provide Stripe, PayPal, banks, card networks, or dispute review teams with relevant evidence, including order records, payment status, tracking information, delivery confirmation, customer communications, return records, refund records, product photos, packaging photos, and other transaction-related evidence.

16. Account and Customer Information

If account creation is available, you are responsible for maintaining the confidentiality of your account login information and for all activity under your account. You agree to provide accurate, current, and complete information when placing orders, creating an account, making payments, or contacting customer support. We are not responsible for order delays or service issues caused by inaccurate or incomplete information provided by the customer.

17. Intellectual Property

All website content, including text, images, graphics, product layouts, page design, logos, icons, product descriptions, and other materials displayed on weardock.com, is owned by us or used with permission. You may not copy, reproduce, distribute, modify, resell, scrape, or use website content for commercial purposes without prior written permission.

18. Limitation of Liability

To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, punitive, or business losses arising from your use of the website, product purchase, delivery delay, customs delay, failed delivery caused by customer-provided information, third-party payment issue, carrier delay, or circumstances beyond our reasonable control. Nothing in these Terms limits rights that cannot be excluded under applicable consumer protection laws.

19. Governing Jurisdiction and Dispute Resolution

These Terms of Service and any dispute arising from your use of this website, your order, payment, shipping, return, refund, or related transaction shall be governed by and handled under the jurisdiction connected with Gräfentor 25, 37308 Geisleden, Germany, unless mandatory consumer protection laws provide otherwise. If a dispute cannot be resolved through customer service communication, the dispute shall be submitted to the competent court with jurisdiction over Gräfentor 25, 37308 Geisleden, Germany, and the court process shall be the final method for resolving such dispute.

20. Changes to These Terms

We may update, revise, or replace these Terms of Service from time to time to reflect changes in our business, website functions, payment services, shipping practices, legal requirements, or customer service procedures. The updated version will be posted on this page. Your continued use of weardock.com after changes are posted means you accept the updated Terms of Service.