Shipping Policy
1. Shipping Coverage
We provide worldwide shipping for orders placed through weardock.com. Our delivery services cover Europe and other international regions worldwide. Shipping availability may vary depending on the destination country or region, logistics conditions, customs requirements, carrier service limitations, or applicable laws and regulations. If delivery to a specific destination is temporarily unavailable, this may be shown at checkout or confirmed by our customer support team.
2. Shipping Fees, Delivery Time, and Free Shipping
All shipping fees are charged in Euros (EUR). The applicable shipping fee, estimated delivery time, and free shipping threshold depend on the delivery region.
Europe: Shipping fee is €7.50. Estimated delivery time is 7–15 business days after dispatch. Free shipping is available for orders of €99.00 or more.
Rest of World: Shipping fee is €20.00. Estimated delivery time is 10–25 business days after dispatch. Free shipping is not available for this region unless it is clearly shown at checkout.
Estimated delivery times are provided for reference only. Actual delivery may be affected by customs clearance, carrier delays, remote delivery areas, weather conditions, peak seasons, public holidays, or other circumstances beyond our direct control.
3. Order Processing Time
Orders are usually processed within 1–4 business days after payment is successfully confirmed. Business days do not include weekends or public holidays. Processing time is separate from shipping transit time. During peak periods, promotions, stock checks, or holidays, order processing may take slightly longer.
4. Logistics Carriers and Delivery Partners
We work with third-party logistics carriers and delivery partners to complete order delivery. The specific carrier may vary depending on the destination country or region, shipping route, package size, package weight, and available logistics services. Carriers may include USPS, UPS, FedEx, DHL, DHL eCommerce, international postal services, regional delivery partners, courier companies, or local last-mile delivery providers.
5. Tracking Information
After your order has been dispatched, tracking information will be sent to the email address used when placing the order, if tracking is available. Tracking details may take 48–72 hours to update after the package has been handed over to the carrier. If tracking does not update immediately, it may mean that the carrier has not scanned or synchronized the shipment information yet.
6. Delivery Address and Customer Responsibility
Please make sure your shipping address, contact name, phone number, postal code, and delivery details are complete and accurate before placing an order. We are not responsible for delays, failed deliveries, returned packages, or additional shipping costs caused by incorrect, incomplete, or outdated address information provided by the customer.
7. Package Delivery and Signature
Some packages may require signature upon delivery, identity confirmation, or collection from a local pickup point, depending on the destination, carrier policy, package value, and local delivery rules. If the carrier attempts delivery and no one is available to receive the package, the carrier may leave a delivery notice, attempt redelivery, or hold the package at a local facility. Customers are responsible for following the carrier’s instructions and collecting the package within the required time period.
8. Damaged, Missing, or Incorrect Packages
Please inspect your package as soon as it is delivered. If your order arrives damaged, if items are missing, or if you receive the wrong item, please contact us within 48 hours after delivery. Please provide your order number, a brief description of the issue, clear photos or videos of the item, photos of the outer packaging, photos of the inner packaging, and a photo of the shipping label or waybill. Claims submitted after 48 hours may be more difficult to verify with the carrier.
9. Customs Duties, Taxes, and Import Fees
For orders delivered within Germany, no customs duties or import fees are charged for domestic German delivery. For other destinations, customs duties, import taxes, VAT, brokerage fees, handling fees, or other local charges may apply depending on the destination country or region. These charges are not included in the product price or shipping fee unless clearly stated at checkout. If such charges are imposed by customs authorities or local carriers, they are the responsibility of the customer.
10. Contact Information
If you have questions about shipping, tracking, delivery issues, customs matters, or damaged packages, please contact us using the information below.
Email: info@weardock.com
Phone: +49 360 84845637